Unveiling Sumisho Global Logistics USA's Unique Approach to Logistics Excellence

In the dynamic world of logistics, where efficiency and reliability are paramount, Sumisho Global Logistics (SGL) USA stands out as a beacon of innovation and personalized service. We had the opportunity to sit down with Max (Masakazu) Kato, Vice President at SGL, to discuss the company's unique position in the industry and how its blend of global insight and localized attention sets it apart.

SGL's Unique Position in the Logistics Industry

Max began by emphasizing the personalized approach that SGL takes towards handling business. Unlike many of their competitors, particularly larger companies, SGL's slogan, “Global Reach, Personal Touch,” is proven by a commitment to offering the best possible services tailored to each shipment. "Our logistics business involves coordinating with numerous logistics partners. It's challenging to achieve the fastest service at the cheapest price, but our clients have confidence in our customized troubleshooting. designed for each individual shipment. We do our best to ensure consistency and success," Masakazu explained. This dedication to personalization, even in weekly and monthly services, underscores SGL's distinction in the logistics sector.

Rotating Japanese Staff Enhancing Service Quality

Being the US extension of a distinguished Japanese corporation, SGL USA is deeply involved in the enhancement of US development by facilitating the trade of American meat and dairy products to Asia, alongside importing essential Japanese construction equipment, machinery, and steel products into the US market. A key component of ensuring the success of this trade is SGL USA’s practice of rotating Japanese staff from its sister company, SGL Japan, through its US offices. Max believes this significantly boosts the company’s efficacy and the quality of service provided. With a primary focus on import/export operations to and from Asia, this rotation ensures the staff are acutely aware of the latest logistics trends and requirements specific to Asia. This rotation program develops the company’s staff, giving them awareness on the industry’s latest trends on both sides of the ocean. "This up-to-date knowledge from our staff, who are well-versed in the logistics specifics of Asia, provides an unparalleled understanding and service level that might not be achieved with a team based solely in the US," he stated.

Integrating Japanese and American Business Cultures

Celebrating its 40th anniversary last year, SGL benefits immensely from its background as a US offshoot of a Japanese enterprise, a heritage that influences its operational strategies and service delivery. Max highlighted how SGL integrates forecasting, a common practice among Japanese businesses, into its operations to stay ahead in the continually growing US market. Our specialty is the marine transportation of groceries, where freshness is extremely important. Our staff know the entire supply chain and are prepared well in advance so that we can deliver the goods on time, week after week. Additionally, by merging Japanese verbal communication styles with the American preference for written communication, SGL achieves a superior level of comprehension and responsiveness.

Client Benefits from SGL's Unique Operational Model

Clients stand to gain from SGL's unique blend of Japanese expertise and an in-depth understanding of the American market. "Our approach enables us to foresee challenges and respond more quickly and effectively when issues arise. We are transportation professionals. Our mission is to provide the best transportation every week with absolutely no delays or additional costs. I would like customers to focus 100% of their efforts on the development and sales of their products. This proactive stance ensures better visibility and quicker resolution times," Max noted. Furthermore, SGL’s asset-light model allows it to concentrate on providing specialized services and total arrangements for its clients.

For example, one of SGL’s primary area of expertise is cold chain logistics, without being hindered by the maintenance of ships, trucks, warehouses, or planes. SGL holds both vessel and air space, including space for over 100 reefer containers and ferry vessel space to carry over 100 machines monthly, a service they provide to multiple customers. SGL’s commitment to ensuring preparedness provides clients with an unparalleled boutique logistics experience tailored to their specific needs.

Summing Up

Sumisho Global Logistics USA is not just another logistics company. Through its combination of global insights, personalized service, and the integration of best practices from both Japanese and American cultures, SGL has carved out a niche for itself that promises reliability, innovation, and unmatched client satisfaction in the logistics industry. No matter what, SGL promises to be there for your business and make a solid contribution.